CORONAVIRUS (COVID-19) INFORMATION
AN IMPORTANT MESSAGE FROM FLORIDA VACATION HOME
REGARDING OUR RESPONSE TO THE CORONAVIRUS OUTBREAK
Our Valued Guests:
We would like to assure you that the health and safety of our guests, team and neighbourhood community remains Florida Vacation Home’s top priority. As a trusted vacation rental management company, we are committed to doing what is best for all concerned – our guests, our team and our company itself – during this time of uncertainty.
According to our rental agreement, guests may cancel for any reason more than 30 days prior to arrival and receive a refund. Because of the Coronavirus outbreak, we are willing to waive change fees for those who decide to reschedule stay dates.
For those needing to cancel within the 30 days prior to arrival, our standard cancellation policy states the rental is technically nonrefundable. Our traditional advice/ fail safe for necessary cancellations within this period is travel insurance, however many travel insurance providers do not consider the “fear of travel” as a covered event unless you have purchased separate “cancel for any reason” insurance. Therefore, guests are left without many options during this time period unless they themselves do contract the Coronavirus and prove it with medical records.
Knowing this, we are choosing to work alongside our concerned guests and guests traveling from impacted areas on a reasonable solution. Though their funds paid will not be refundable, Guests scheduled to arrive within 30 days who request a cancellation due to the Coronavirus outbreak, will be offered the option to defer their stay at the same property within 12 months. We are not charging a deferment fee. If a guest chooses to travel during a higher rate period, they can expect to pay the difference, however, no rate adjustments will be made during lower rate times.
If you are an incoming guest needing to cancel due to the Coronavirus pandemic, please send an email to us via our contacts link with your Reservation #, your reservation dates, and cancellation request. If you are choosing to defer the stay, please refer to the calendar on the listing page for future stay dates that are available.
Florida Vacation Home wants everyone to feel reassured during this uncertain time, however, Port Saint Lucie needs you and our visitors to come back and support our team, our homeowners and our community as we rebound from this potential pandemic.
For up-to-date information on the status of ST Lucie County and COVID-19, go to www.stlucieco.gov/departments-services/a-z/public-safety/covid-19, www.floridahealth.gov, or www.CDC.gov. In addition, The Florida Department of Health has put up a 24/7 information hotline: 1-866-779-6121.
*Closures are reevaluated on a daily basis.